I am Rochelle Deulley

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Name: Rochelle Deulley

Role: Technical Writer

Location: Raleigh, NC

Featured Skills

EDITING & GRAMMAR 95%
HTML & CSS 80%
MICROSOFT OFFICE SUITE 90%
TRELLO 90%
CURRICULUM DEVELOPMENT 100%
About Me

I trained as an English teacher, where I spent the first few years of my career. I ended up teaching coding and pioneering our school's first AP program. When COVID hit, I trained as a software developer. Those years in the tech industry led me to a proficiency in research and a curiosity for the unknown. I've since found my niche in technical writing.

I have over 12 years of experience as an exceptionally precise writer and editor, as well as over 5 years in the technology sector. My ability to synthesize and present abstract technical concepts, using tools like Word, PowerPoint, and Visio, as well as through curriculum creation and live presentations, sets me apart from other technical writers.

In addition, I independently manage and organize multiple documentation pipelines at once. I can quickly pivot and adapt as situations and priorities change.

My great people skills and approachable, analytical personality lend itself well to communicating with highly technical individuals. I have a high value for all people, and that respect wins trust and helps create an enjoyable working environment for everyone.

My sharp eye for organization, as well as my ability to grasp and communicate a high level of subject-matter knowledge, make me an ideal technical writer. And when deadlines are looming, I am always calm.

Experience

A brief snapshot about some of my top abilities.

Technical Writing

Autonomously researching concepts and testing functionality over a wide variety of topics, I've created comprehensive documents that explain a concept in its entirety, medium-length guides that prioritize what is useful to most users, and short guides that prioritize brevity. I've also synthesized JIRA tickets to create release notes.

Editing

My committment to accuracy dates back to my years as a university student, where I worked part-time as a writing tutor at my university's writing center. I've since edited countless student papers and publications articles. When I'm not at work, I notice misspellings, grammar mistakes, and inconsistent formatting all over the place.

Presentations

As a seasoned educator, I have seven years of experience presenting and training over a variety of topics. I am quite comfortable and polished in front of a crowd. I've created countless hours of presentations over the years. In addition, I have a lot of experience optimizing learner engagement and retention in alignment with specific learning goals.

LMS/LXP Administration

One of my jobs as a technical writer was specifically for a SaaS company that offered a LMS/LXP to their customers. My principal responsibility was researching and writing about how their LMS worked. I am quite comfortable as an administrator. I created various user accounts with different access levels, logging in as those users to test the content's functionality and usability.

Copywriting

I taught high school publications, where I taught newspaper and yearbook classes, modeled copywriting, actively practiced copyediting, taught page and book design, and photography. Afterward, I freelanced as a copywriter, proposal writer, and nonfiction writer. When I was a university student, I also served on the editorial staff of my university's literary magazine, SPIRITS, for several semesters.

Research

I fell in love with coding when I got a job teaching computer science; a field I had no previous experience in. That experience taught me that I have an ability to learn new ideas quickly. I utilize both search engine best practices and AI-powered assistance to increase my efficiency. Throughout my career as a technical writer, I've enthusiastically embraced a fearless curiosity of the unknown.

PROFESSIONAL WORKS COMPLETED

YEARS WRITING & EDITING

YEARS AS A TECHNICAL WRITER

YEARS IN INSTRUCTION & CURRICULUM

Portfolio

A showcase of some of my best work.

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Dynamic Membership Guide

User Guide / 30 Jan. 2024

An excerpt from a longer guide; this guide explains rule creation using AND/OR logic. These rules will then dynamically populate groups of users for a LMS.

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Create an Event Guide

User Guide / 17 May 2023

A comprehensive explanation about a three-tier LMS feature, including use cases. Diagrams and screenshots are used to help increase audience comprehension.

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Assignments Quick Guide

User Guide / 21 Nov. 2023

A quick guide, created for a client. This project details how to batch assign or unassign an item to a group of users.

Release Notes

Product Updates / 18 Oct. 2023

A sample of release notes I wrote for a client, synthesizing JIRA tech tickets and epics for end users, to accompany the latest software version being pushed to customers.

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Portfolio Creation Course

Presentation & Coding / 10 Nov. 2021

Created for Coursera, this instructional video course utilizes a Bootstrap template, HTML, CSS, and JavaScript. Over 2,200 registered users have participated and awarded it a rating of 4.5/5 stars.

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Tech Ticket Workflow

Workflows & Diagrams / 23 Jun. 2023

This Visio details the workflow for tickets received from ZenDesk. The workflow went through several iterations before it accounted for every customer situation.